|Many of the most common questions and problems are
answered at the Frequently Asked Questions or the
Direct I/O Help file. (The "How Do I" and
"Frequenly Asked Questions" topic at the help file contains many questions and
Finding answers in any of those
places is much faster for you than waiting for an email response! Please check these
before sending mail -- most of the common questions are already answered!
- Problems installing, setting up, or using
- Bugs, Comments, or Suggestions
- Lost Registration Codes. (Please use subject
"Lost Code" and include the email address or name used to register.)
- Order Questions, Advertising, Business,
Distribution, Press questions, Praise, and anything else :-)
While we try to answer all emails (especially for anyone having problems), due to the
large number of messages, not everyone may get a personal response. And it can take a day
or two to get any response -- especially for email sent over the weekend.
We are unable to offer phone support for
Direct I/O. Sorry, no exceptions!
While we are doing our best to help anyone having problems using
Direct I/O we need:
a) the data collected by the
Direct I/O Problem Reporter tool
b) some time to analyze the data.
Therefore it is useless to try to get us on the phone because it hinders us to
help you efficiently.
via postal mail:
Elchinger Str. 25