Incomplete key causes valid license to fail

    

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Article ID: Q200003

The information in this article applies to:

  • Direct I/O, version 4.0, 4.1, 4.2, 4.3, 4.4

SUMMARY

After entering the Key the shareware reminder keeps appearing each time a application is started.

MORE INFORMATION

The license information consists of three entries: Name, Company and Key. Name or Company may be empty, but Key always is a 128 character long string formatted into two lines as shown in the example below.

*** License Information ***
Name:    John Doe
Company: ACME Corp.
Key:     143E6B6BA98DCE3D8833DC4FC67301D1173CEB17075906AE38B20EC289085BDE
         F65744EB4561936040A6B352ADC6ED4E585FC8075FA55927CAE6414A7215A9E7        

Normally this license information is distributed via email. Unfortunately some mailers reformat long lines which causes empty lines to appear between the two Key lines as shown below:

*** License Information ***
Name:    John Doe
Company: ACME Corp.
Key:
143E6B6BA98DCE3D8833DC4FC67301D1173CEB17075906AE38B20EC289085BDE

F65744EB4561936040A6B352ADC6ED4E585FC8075FA55927CAE6414A7215A9E7        

If only the first line is copied and pasted into the "Key" field of the Control Panel the license check will fail.

RESOLUTION

To resolve this issue, select the whole license key regardless of the number of lines it consists of. Copy and paste it into the "Key" field of the Direct I/O Control Panel.


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Last modified: 2016-01-31.
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