Error when entering license key

    

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Article ID: Q200004

The information in this article applies to:

  • Direct I/O, version 4.1, 4.2, 4.3, 4.4

SUMMARY

When trying to enter the license key the following error message appears: "Error in crypto API found. You will not be able to license this software until the problem is solved. Please contact the manufacturer."

MORE INFORMATION

Direct I/O relies on the crypto API built into Windows NT. This API consists of a number of system DLLs which changed with almost every Windows NT service pack. There may be the case where during installation of new software some of them have been overwritten by older versions. Microsoft recommends to reapply the latest Windows NT service pack after every installation.

RESOLUTION

To resolve this issue, reapply your current Windows NT service pack.


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Last modified: 2016-01-31.
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